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We support older adults aged 65 and over who are experiencing problems associated with advancing age; frailty mild- moderate dementia and/or mental health difficulties.
The aim of the service is to continue to promote independence and inclusion in the local community, and support its tenants to live fulfilling and meaningful lives, while reducing the stigma associated with being older or having mental ill health.
Ben Crom is a recovery based service. Each tenant has their own apartment with their own front door.
We offer support between the hours of 8am – 8pm Monday – Sunday each week. We also have an on call system in place for when staff are not on site. In addition to this, there is a Fold Telecare system active in cases of emergency. Tenants have pull cords in all rooms and can pull them to get through to someone in the Fold Telecare services centre, who will assist in contacting emergency services and staff on call.
Structured support is offered to all tenants. Tenants are supported via 1:1 or group activity, key-work sessions, person centred support plans and reviews.
Ben Crom tenants enjoy tea / coffee mornings in the Common Room, arts and crafts activities and seasonal activities. Staff encourage participation in local activities in the community where possible.
Tenants have their say in 1:1 and group situations, use of suggestion boxes, monthly tenants meetings and Service Advisory Groups.
Staff support tenants in their apartments to complete daily living tasks, budgeting (where necessary), attending appointments and prompting to take medications, if they need it.
Since I have moved in I feel much happier and very safe living here, knowing there is 24hr CCTV and staff on site from 8am – 8pm, there is also a on-call service when staff leave the premises. The staff in Ben Crom are absolutely excellent, they are always going above and beyond to support me with my everyday living skills. I have a key worker and we sit down together to set support goals for during the year, I always try and reach my goals as it gives me something to focus on. I am very grateful for the staff as they assist me with going to hospital appointments when I am unable to go alone.
On the beginning of every month there is a tenants meeting, this is a great way of discussing complains/issues and discussing any other business, there is also activities on numerous times per week and tea mornings every week, this gives me and other tenants a great chance to get involved in activities and socialize with each other.
I never feel lonely or isolated living here; the staff are great company and are always very approachable whenever I want or need to chat with them.
We are funded through Supporting People
Referrals are made through s Older Peoples services such as Integrated Care Teams or Floating Support, as well as mental health Support and Recovery Teams in the Southern Trust.
Assessed care needs will be provided through the SHSCT domiciliary care provision
9 Ben Crom Close
Phillip Salinger, Service Manager
Tel: 02841 765121