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Compliments and complaints

At MindWise, we recognise and value your feedback and believe that this can help us to improve how we deliver our services to you.

On this page, you can make a complaint, give us a compliment or share some feedback.  We welcome feedback from everyone, whether you use MindWise services or not. 

Making a complaint

MindWise welcomes complaints as we value everyone who uses our services. Complaints give MindWise the opportunity of trying to put things right. They also give us information about how we can improve our services.

If you complain:

• You will be treated with respect
• You will be listened to
• You will not have services withdrawn
• You will not be labelled a troublemaker
• You will be kept informed about the progress of your complaint

How can I complain?

You can complain by filling in the form below. You can also make a complaint by:

• Talking face to face with a member of staff
• Telephone
• Writing a letter
• You may also wish to raise your concerns through the local Health & Social Care Trust which has commissioned your care or through the RQIA. (MindWise staff will assist you in this process)
• If in a Supporting People Service, you may wish to raise your concern through them and our staff will assist you in this process.

Can I get help to complain?

Yes, a friend, relative or carer can help you. However, we will need your written permission for them to act on your behalf. We can also give you contact details and information about how to contact local advice or advocacy agencies, who can help you make your complaint.

For more information, you can download our complaints leaflet here.