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Volunteer Moderator for Client Facebook Group

Main purpose of the role

This role is an opportunity for a volunteer to support clients through the online client drop in via Facebook.

Main duties

  • Commit to moderating the private Facebook group at agreed times
  • Source meaningful content to post to the group (e.g. interactive quizzes, tips for looking after your mental health)
  • Adherence to MindWise Data Protection Policy
  • Report any safeguarding concerns to Data Controller
  • Support clients to navigate the group safely
  • Train other moderators how to manage the group effectively

Abilities and experiences


  • Previous experience of moderating/running a Facebook group
  • Good understanding of how to run a Facebook page and group
  • Experience in developing online content
  • Time management skills
  • Interest in supporting those affected by severe mental illness


  • Previous experience of support work
  • Previous experience of working with, or previous direct knowledge of those affect by severe mental illness in either a paid or voluntary capacity

MindWise volunteers are encouraged to live the MindWise values when they are carrying out a volunteer role, in all interactions with staff, service-users and other volunteers. The MindWise values are;

  • Passion – We are passionate about mental health and well-being
  • Respect – We are respectful and value everyone in society, we work in partnership with you.
  • Togetherness – we believe that working together is the best way to achieve our goals, we involve, empower and lead collectively.
  • Empathy – We are empathetic, we listen and learn, we continuously improve everything we do and we support you when you need it.
  • Openness and Transparency - We are open and transparent, we act with candour, honesty and integrity which are at the heart of everything we do

Additional information

All appropriate and agreed expenses will be covered as per MindWise expenses policy. 

Enhanced Access NI checks will be carried out on all regulated positions and successfully returned prior to placement. To assist in the role volunteers will be expected to attend and fully engage in guidance and support meetings with an allocated volunteer supervisor and will have access to regular training.


Volunteer applicants must be over 18 and will be inducted via the Active 8 volunteer programme.  They will be interviewed by the Volunteer Manager and the Service Manager.

Apply Now

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