Do you need urgent help?

If you need to speak to someone right now, here are some confidential options which provide 24/7 support.  If you're worried you might hurt yourself or someone else, please call 999, or go to your nearest A and E.


For people who are experiencing distress or despair.

0808 808 8000


Helps anyone under 19 in the UK with any issue they’re going through. Childline is free, confidential and available any time, day or night.

0800 1111


24 hours a day, 365 days a year. You don't have to be suicidal to call us

Peer Support Volunteer - Signposting via telephone


This role aims to help clients, with the assistance of a peer support volunteer to access activities, support and guidance in their local community. Volunteers with their own lived experience of mental health are welcomed to this role.


  • To liaise with Peer Navigator to identify suitable clients who require low level telephone support.
  • To signpost clients to local support services.
  • Report to Peer Navigator on a regular basis.
  • Report any concerns or safeguarding issues to Peer Navigator immediately.
  • Complete online monitoring/forms
  • Uphold the values & behaviours of MindWise at all times and represent the best interests of the organisation in every aspect of work
  • Act in accordance with the Provisions of the General Data Protection Regulations (GPDR), ensuring all records, and client data are managed in line with GDPR requirements.
  • Act in accordance with MindWise’s policies and procedures.



          Good communication and interpersonal skills.

          Good organisational skills.

          Knowledge of mental health.

          Interest in supporting those affected by mental health   issues


          Lived experience of mental health issues

          Previous experience in providing telephone support

MindWise volunteers are encouraged to live the MindWise values when they are carrying out a

volunteer role, in all interactions with staff, service-users and other volunteers. The MindWise

values are;

  • Passion - We are passionate about mental health and wellbeing
  • Respect - We are respectful and value everyone
  • Empathy - We are empathetic, we listen and support you when you need it
  • Togetherness - We believe that working together is the best way to achieve our goals


All appropriate and agreed expenses will be covered as per MindWise expenses policy. 

Enhanced Access NI checks will be carried out on all regulated positions and successfully returned prior to placement. To assist in the role volunteers will be expected to attend and fully engage in guidance and support meetings with an allocated volunteer supervisor and will have access to regular training.


Volunteers will be inducted via the Active 8 volunteer programme. They will be invited to an informal interview with the Volunteer Manager and the Service Manager.


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